I need accommodation now
If you have nowhere to stay tonight we may be able to help find temporary accommodation. It is important to understand what temporary accommodation is and what it might be like.
Before you call make sure you have tried all options such as staying with friends or family, or self-funding temporary accommodation.
We may be able to help if you are:
- aged 25 or over
- aged 18 to 25 and have children under 18 dependent on you
Phone us Monday to Friday 9:00am to 5:00pm on:
- 0121 303 7410 and choose option 3
Outside these office hours and on weekends phone us on:
- 0121 303 2296 if you are over 18 years old
- 0121 675 4806 if you are under 18 years old
We will ask you questions about yourself and your situation when you phone us. We will also ask for documents and forms of identification - find the list of what we'll need on the what happens when you phone us web page.
Other ways to get help with emergency accommodation
If you are under the age of 25 and have no children, you will need to contact St Basils Youth Hub instead. You can phone them on 0300 303 0099.
The council's Domestic Abuse Homelessness Hub, in partnership with Cranstoun, can help people escaping domestic abuse find a safe place to stay. If you need their help, you can phone them on 0121 464 7297, or email BHMHousingSolutions@cranstoun.org.uk.
At risk of homelessness but have somewhere to stay tonight
If you have somewhere you can stay tonight but are at risk of being homeless in the next 56 days (8 weeks) you can apply for help using our online form.
Last updated: 9 July 2025
