Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

I need accommodation now

If you need emergency accommodation immediately and you are 25 or you are 18 to 25 and have dependent children then you can go straight to our Housing Options Centre. If you are under 25 and have no dependent children or are under 18 with dependent children you need to go straight to our Youth Hub.

To speed up your request for emergency accommodation we will need you to provide  relevant documents where possible.

Please be aware that the process for assessing your housing needs can take some time.  Depending upon your circumstances and the outcome of your assessment you could be waiting in the office all day.  If you do not have an appointment please seek assistance as early in the day as possible and ensure you come prepared for a long wait.  This includes bringing food and drink and making childcare arrangements where possible.

If you need emergency accommodation outside office hours and you are over 18 please call our Out of Hours Duty Team 0121 303 2296.  If you are under 18 please call the Emergency Duty Team on 0121 675 4806

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