What is a Housing Liaison Board (HLB)
A Housing Liaison Board (HLB) is a consultative partnership between:
- council officers
- other residents such as owner-occupiers
As a consultative forum, the purpose of an HLB is to:
- influence and advise the council on housing policy and service delivery
- monitor and scrutinise local performance to improve the quality of services
- play a key role in the local decision-making process
- represent the views of tenants, leaseholders and other stakeholders in the area or neighbourhood
- help improve the councils housing service
- make sure service users' views shape improvements in council housing services and in the wider neighbourhood
An HLB is non-political and is not a forum for raising individual issues or personal complaints, unless they have implications for the wider tenant area.
There can only be one HLB covering a given area. Some HLB’s cover a ward, some part of a ward, and some an area larger than a ward, but they do not overlap.
Page last updated: 30 June 2023