Request private tenant advice

We can help you with advice about:

You can contact us for advice by email at

As well as the details of your issue, we need to know:

  • your name, address and phone number
  • the number of people you live with and how old they are
  • your landlord’s name, address, phone number and email address
  • the start date of your tenancy
  • details of any communication with your landlord about the problem benefit – this could include emails or notes of phone calls

You may find it useful to read the advice we provide to landlords about their responsibilities when they rent out a property.

Read our advice to landlords

Read about private renting on Shelter's website.

Help with heating your home and saving energy

You may be eligible for advice and assistance to help you to heat your home.

Read about getting help with your bills.

We also have guidance on making your home more energy efficient.

Read about making your home more energy efficient.

Page last updated: 23 March 2023

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