Problems with a landlord
If you have reported a problem to your landlord and they have not fixed it, you can contact us for help.
We will contact your landlord and work with them to fix the problem.
We may take enforcement action if your landlord refuses to fix the problem.
We may also:
- inspect your home to learn more about the problem
- pay for someone to fix the problem if it is urgent
- help you find alternative accommodation if needed
You may be able to take your landlord to court if a problem is not fixed and, as a result:
- you have been injured
- your belongings have been damaged
Get legal advice before taking your landlord to court.
Harassment or threats
You have the right to live in your home without harassment or threats.
Contact us immediately if your landlord:
- harasses you to make you leave
- threatens to evict you illegally
Access to your home
Your landlord should give you at least 24 hours' notice before entering your home.
In an emergency, less notice may be needed. Your landlord should still ask for your permission.
If your landlord enters your home without your permission, you may be able to change the locks. Contact us for advice before you do this.
Page last updated: 20 August 2026
