What is a Community Trigger?
The trigger introduces a right for victims, or victims’ representatives, to ask local agencies to review how they have responded to previous ASB complaints and consider what further action might be taken where the behaviour persists.
It is intended to encourage a collaborative problem-solving approach amongst bodies dealing with persistent cases of ASB in order to identify whether any further action can be taken.
The process includes:
- an ASB case review request, received from the victim or someone acting on their behalf
- a decision taken as to whether or not the request meets local review criteria, including a trigger threshold test
- if the threshold is met, information is shared and a review of the case is undertaken, with recommendations for further action where appropriate
- outcomes are communicated with the complainant(s) involved
- where necessary, the case is escalated, or the complainant appeals.