Bin collection information
Should I still put my bin out for collection?
Yes, continue to put your household waste bin (grey lid) out for collection.
Our contingency plan means that all properties in the city receive one collection every week, on their designated collection day.
Put your rubbish in or next to your wheelie bin outside your property, or at your usual collection point. If it is not collected on your usual collection day, leave your bin out and we will collect it as soon as we can. This may be on a weekend.
Do not put your recycling bin (blue lid) out for collection as they will not be collected. Kerbside recycling collection is still suspended.
Bin lids need to be closed, to reduce the risk of damage to bins and vehicles, and an increase in waste spillage.
Due to limited resources, we will be focusing on housing blocks and houses of multiple occupation.
What should I do with my recycling?
Recycling collections are suspended every day during this period of industrial action. If you can, take your recycling to a Household Recycling Centre where it will be recycled correctly. If you can’t, we apologise for the inconvenience but please keep hold of your recycling until the next opportunity.
We will still take a reasonable amount of side waste, including recyclables, which are in black bin bags and neatly positioned next to your household waste wheelie bin.
What happens to any side waste?
This will be collected whilst strike action is taking place. Any excessive waste needs to be in black bin bags. We ask that any side waste is presented in a way that reduces the risk of pests gaining access.
We are aware that some side waste hasn’t been collected, we apologise for the inconvenience and frustration this has caused.
What is happening about garden waste collections?
Garden waste is a paid-for service that residents can subscribe to.
The garden waste service has been suspended until further notice.
Are you still doing Bulky Waste collections?
The Bulky Waste service has been suspended until further notice.
We are not taking any further bookings for Bulky Waste collections at this time.
Should I let you know when my bin is not collected?
We will be aware of bins not being collected, however you can also report your missed bin collection by visiting report a missed bin or sack collection.
Will I still receive assisted collections?
Yes, you will still have your assisted collection service provided. This is a priority collection.
Will I still receive my clinical waste collection service?
Yes, you will still receive your clinical waste collection service. This is a priority collection.
Are you still taking requests for replacement bins?
We have paused taking requests for replacement or additional bins.
If you ordered a missing residual bin (grey lid) that has been paid for, or a garden waste bin, before this suspension, we will aim to deliver your bin as soon as possible.
If you do not have a residual waste wheelie bin (grey lid), you can temporarily use bin bags instead of your wheelie bin.
Page last updated: 6 June 2025
