The Council is working with landlords, agents and tenants to encourage responsible renting, to promote a positive image of private renting and to support good practice.

We provide information and advice to tenants on a variety of subjects including:

  • Threat of eviction
  • Harassment from your landlord
  • Notice to Quit
  • Repairs to rented property
  • Deposits
  • Rent and other charges
  • Types of tenancy agreements
  • Housing benefit
  • Landlord responsibilities
  • Ending a tenancy.

If your enquiry relates to a private rented disrepair issue or require landlord or tenant advice we require the following information:

  • You name, address, phone number and e-mail address
  • Number and ages of occupants
  • Name of the landlord
  • Address of the landlord
  • Phone number of the landlord
  • E-mail address of the landlord
  • Description of the property (such as number of bedrooms)
  • Date your tenancy began
  • Types of disrepair issues and their location (such as mould growth in the bathroom)
  • Have you contacted your landlord?

You will need an online account to request landlord advice. Create an account if you don't already have one.

Request private tenant advice

You can find much more information about private renting, including how to rent a home, tenancy deposits, ending a tenancy and more on Shelter's website.