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Comments, compliments and complaints | Birmingham City Council

Coronavirus (COVID-19)

Check out the latest advice, service disruptions, information and support about Coronavirus (COVID-19) Latest updates

Comments, compliments and complaints

Complaints, Freedom of Information Requests, Subject Access Requests, Performance Data Requests to Birmingham City Council

We have activated our resilience arrangements to support the national and international response to COVID-19.

We are working to ensure that business critical services are maintained at this time which means that normal reporting and decision-making rules have changed for the next 3 months.

Please be assured that if you have submitted a complaint or request for information this will be responded to in due course, however, we cannot guarantee the response timeframes as published on our website.

You can report issues directly to a service area via the contact us forms without using our formal complaints procedure. This is often the quickest way to get your issue resolved.