Key announcements

Due to maintenance, some of our online forms and systems will be unavailable from 6:00am on Saturday 30 March to 7:00am on Monday 1 April. We are sorry for any inconvenience. To find out more about the section 114 notice, visit our section 114 page

The Complaints Procedure

We encourage any citizen who have a problem with a service they receive to report it. The process we use for responding and progressing complaints is detailed below.

We will seek to resolve complaints at the earliest opportunity. Where possible, every attempt will be made to deal with the issues quickly.

There are two types of complaints.

You can also access an easy read copy of Complaints procedure easy read leaflet


Page last updated 5 June 2023

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