The Adult Social Care Complaints Procedure
Complaints, Freedom of Information Requests, Subject Access Requests, Performance Data Requests to Birmingham City Council
This procedure is based on a two staged process.
Alternatively download our complaints leaflet or interactive form.
The council will nominate an appropriate officer to respond to the complaint. All Stage 1 complaints should be acknowledged within three working days and a full written reply sent within 20 working days.
If you, as the customer, are dissatisfied with the outcome of the Stage 1 investigation, you can request the council arrange for the complaint to be reviewed by a senior manager.
All Stage 2 complaints should be responded to within 20 working days.
Unhappy with your response
You will be told when you have exhausted the council’s complaints procedure. If you are still unhappy with the response received, you may want to ask the Local Government and Social Care Ombudsman to consider your complaint. They can be contacted by visiting the Local Government and Social Care Ombudsman website.