Scheduled maintenance

Our council tax, business rates and online benefits systems will be unavailable on Thursday 26 May 2022 between 6:30pm and 10pm. We apologise for any inconvenience.

Concerned about a rough sleeper

If you are worried about a rough sleeper, there’s an easy way to help. First and foremost, please tell Street Link. This will send an automated alert to our rough sleeper outreach team.

There are a range of organisations that provide accommodation support to rough sleepers in Birmingham, such as:

Access to the Severe Weather Emergency Provision (SWEP) is co-ordinated by Trident Reach, who deliver our commissioned outreach service. The SWEP can be accessed by visiting Street Link. You can use this website to send an alert to the team about a rough sleeper. The first time you use this website, you will need to create an account. This takes approx. 30 seconds and is easy to use.

Birmingham initiates Severe Weather Emergency Provision (SWEP) whenever there is a yellow weather warning in place or whenever temperatures have a real feel of zero degrees or below. This criteria goes beyond the Homeless Link guidance as it uses real feel temperatures.

When SWEP is in place, there is additional capacity at our commissioned accommodation provider to ensure no one has to sleep out in cold weather.

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