Order a repair to your council home
Please note: Urgent / emergency repairs cannot be reported online.
If your repair is urgent, or you need an update on an existing repair, call our contact centre on 0800 073 3333 (free from a landline) or textphone on 0121 678 5343 (for people who are deaf or hard of hearing).
Or if you are using a mobile phone, it may be cheaper for you to call 0300 555 0404.
Exaggerating problems to obtain a quicker response prevents us responding quickly to real emergencies.
If we find evidence of you exaggerating your repair or your circumstances, we may recharge you the cost of the emergency or priority call-out.
Birmingham City Council will also not be able to process the following repairs online:
- updates about existing repairs
- gas repairs
- communal repairs
- repairs to equity share properties
- repairs on behalf of other people.