Book a repair
Book or manage a repair online
The online service is only available for new non-emergency repairs.
To book a new repair online, you need to sign in to or create a BRUM account.
After you sign in, you will arrive at your account page. Scroll down until you see the 'Housing' section and select 'Other housing online services'.
Cancel or change a repair appointment
You can cancel or reschedule your appointment:
- online through your BRUM account
- by phoning 0121 216 3330
To cancel or reschedule online, you must give us at least 1 full working day's notice. Working days are 9:00am to 5:00pm, Monday to Friday (excluding bank holidays).
For example, if your appointment is at 10:00am on Monday, you must cancel or reschedule it by 5:00pm on Thursday the week before.
If you miss this deadline to cancel online, you must phone us to cancel or reschedule the repair.
Phone us about repairs
You can report repairs by phoning Birmingham Housing Repairs Line on 0121 216 3330.
The phoneline is open from 9:00am to 5:00pm to report or manage any type of repair. Outside of these hours, the phoneline remains open 24/7 to report emergency repairs or hazards.
Use this number for:
- emergency repairs
- health and safety hazards
- repairs to a communal area
- equity share properties
- properties managed by a Tenant Management Organisation (TMO)
If you live in temporary accommodation
If you live in temporary accommodation, phone 0121 216 3330 to report repairs.
If an agent manages your temporary accommodation, use the contact details they gave you to book repairs.
Report an issue with a repair
To report an issue with a repair, use our report a repair that was not done properly form.
More about repairs
You can:
- find out which contractor covers your home using our housing repairs contractor checker
- claim compensation if you have been injured or your property has been damaged by repair work
Page last updated: 29 June 2026
