Repairs tenants are responsible for
As a tenant, you are responsible for the upkeep of your home.
This includes:
- keeping your property clean and in good decorative order
- preventing waste pipes or drains from becoming blocked
- repairing any fixture, fitting or appliance you have provided
- preventing condensation
- preventing your pipes from bursting by using the heating system we provide and by lagging pipes
Making changes to your home
You must get written permission from us if you want to make alterations to your home.
Damage and replacement costs
You are responsible for the cost of replacing broken window panes or lost key fobs, unless the damage was outside your control.
It costs £10 to replace a key fob. The neighbourhood office covering your area will contact you to arrange delivery.
Criminal damage and emergencies
We will carry out work to make your home safe if a repair is needed because of a break-in, vandalism, or other criminal damage.
You must provide a crime reference number. If you cannot provide one, we will charge you a reasonable cost for any urgent work we do.
You must report any criminal damage to us as a repair.
Looking after your home
Find out more about looking after your home, including what to do if you have no heating or hot water, or if your pipes have frozen or burst.
Use the tenancy estate management form to tell us about:
- absent tenants
- boundary disputes
- criminal damage
- squatters
- tenancies
- missing key fobs
- someone who has died
- a tenant’s name change
You can also use this form to ask us for information on council land or property, or for any other request about your tenancy.
Page last updated: 22 June 2026
