Key announcements

We are carrying out maintenance on our mapping server on Wednesday 17 April from 7:00am until 8:00am. During this time, forms and online services which use maps may be unavailable. To find out more about the section 114 notice, visit our section 114 page

Repairs tenants are responsible for

As a tenant you are responsible for the upkeep of your home, including:

  • keeping your property clean and in good decorative order
  • preventing waste pipes or drains becoming blocked
  • repairing any fixture, fitting or appliance you have provided
  • preventing condensation
  • preventing your pipes from bursting by using the heating system we provide and by lagging pipes

You must get written permission from us if you want to make alterations to your home.

You are also responsible for the cost of replacing broken window panes or lost key fobs, unless the damage was outside your control. There is a charge of £10 per key fob. The neighbourhood office covering your area will contact you to arrange delivery.

You are also responsible for the cost of replacing lost key fobs or broken window panes, unless the damage was outside your control.

We will carry out work to make your home safe if a repair is needed because of a break-in, vandalism or other criminal damage. You must provide us with a crime reference number. If you cannot provide a crime reference number, we will charge you a reasonable cost for any urgent work we do.

You must report any criminal damage to us as a repair.

Find out more about looking after your home including what to do if you have no heating or hot water, or if your pipes have frozen or burst.

Use the tenancy estate management form to tell us about:

  • absent tenants
  • boundary disputes
  • criminal damage
  • squatters
  • tenancies
  • missing key fobs
  • someone who has died
  • a tenant’s name change

You can also use this form to ask us for information on council land or property, or for any other request about your tenancy.


Page last updated: 20 May 2023

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