Emergency repairs

An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. For example:

  • no electricity
  • no cold, clean drinking water
  • dirty water coming up through plug holes or toilets
  • a damaged door or window has left your home insecure
  • a severe leak or burst pipe
  • a leak that is affecting the electrics
  • an unsafe electrical fitting that is sparking or smoking, or bare wiring

When people exaggerate a problem to get a quicker response it stops us from responding quickly to real emergencies. If we find that you have exaggerated your repair or your circumstances, we may charge you for the cost of the emergency call-out.

Call us

If your home needs an emergency repair, don’t use the online form to report it. Call us on:

  • 0800 073 3333 - available 24 hours daily, seven days a week, free from a land line or mobile
  • 0121 675 8221 – textphone for people who are deaf or hard of hearing