Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

Frequently asked questions

Q1: How should I self-isolate if I have coronavirus symptoms?

A: Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19).

This helps stop the virus spreading to other people.

Self-isolation is different to:

  • social distancing, general advice for everyone to avoid close contact with other people
  • shielding, advice for people at high risk from coronavirus

If you have symptoms or have tested positive for coronavirus, you'll usually need to self-isolate for at least 10 days. Your isolation period includes the day your symptoms started (or the day your test was taken if you do not have symptoms), and the next 10 full days.

You'll usually need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive

Further information can be found on the NHS website

Q2: How can I treat coronavirus symptoms at home?

A: Get lots of rest, drink plenty of water, and take paracetamol or ibuprofen if you feel uncomfortable.

Further information

Q3: What shall I do if my symptoms get worse?

A: It is important to get medical help if symptoms get worse and you are not sure what to do. You can use the NHS 111 online COVID-19 online service. Only call 111 if you cannot get help online.

Q4: If I am isolating, how can I get a letter from my GP to send to my employer?

A: You do not need to visit your GP to get an isolation note. You can apply online (for yourself or for someone else).

Q6: How can I protect a family member who is extremely vulnerable?

A: The latest government advice on those who are extremely vulnerable can be found on the GOV.UK website

Q7: I am required to give unpaid care to a family member. Where can I find guidance on this?

A: Anyone who provides unpaid care for friend and family, you can find the guidance here.

Q8: There is so much misinformation surrounding coronavirus. Where can I find the correct information?

A: Please use the NHS website for the latest and updated information

You can also check Birmingham City Council website for your local information.

Q9: I am a key worker. How can I get myself tested?

A: If you are a key worker and are self-isolating, you and your family can now apply online to get tested. You can choose drive option, or you can request a home testing kit.

Your employer may also be part of a workplace testing program.

Q10: What kind of support is available for victims of domestic abuse?

A: Support is available to anyone who feels they are at risk of abuse. This includes police response, helplines, refuge and other services.

Further information

Q11: Do you have to get regularly tested if you are in primary or secondary school?

All households with children of nursery, school or college age are being asked to take twice-weekly rapid COVID-19 tests.

There are different ways to get a test for pupils, students and staff of nurseries, schools and colleges, and members of their households, childcare and support bubbles who do not have symptoms of coronavirus.

If your child is at secondary school or college:

  • They will be asked to take their first 3 tests at school/college, under supervision of a trained operator.
  • They will then need to carry out twice weekly testing at home. You can collect
  • You can order test kits here, or collect them from your school/college.

If you have a child of nursery or primary school age:

  • They do not need to be tested unless they have symptoms.
  • Parents/carers and support/childcare bubbles are encouraged to test themselves at home twice a week on a regular basis.

If you’re a member of a household, childcare bubble of an early years child, a pupil, student or staff of a school, nursery or college, you can

Note: All information is current as of Monday 26 April 2021.

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