Partnership working
All support for resettled refugees in Birmingham is delivered in partnership with many commissioned providers, who support families across all schemes.
The number of partners involved brings a range of skills and expertise from across the statutory and voluntary sectors, as well as wider ownership of the scheme in Birmingham.
The partners come together in regular forums to discuss the emerging needs of the families and adapt provision to make sure it is effective and offers value for money.
Commissioned services
Year 1 - welcome and support service
This includes orientation and wraparound support for people in their first 12 months after arriving in Birmingham. For example:
- securing appropriate housing and offering housing-related guidance
- facilitating access to healthcare services, including primary and secondary care
- supporting access to welfare and benefits, along with budgeting advice
- assisting with school enrolment and English language learning for adults
- providing orientation to the local area and helping families to build independence
Year 2 and onwards - tenancy and family support
This includes wraparound support for resettled refugees and for families who have arrived through Find Your Own accommodation. For example, by providing:
- cultural and community integration
- access to healthcare
- access to schools, colleges, and other training
- housing support
- signposting to English classes
- social care
- immigration advice
- employability and employment programmes
- ESOL (English for Speakers of Other Languages) and digital literacy classes
- health and wellbeing activities
- cultural and trauma-sensitive family-based play therapy
- activities to promote connection, integration, and community cohesion
Page last updated: 23 March 2026
