Online forms maintenance

Due to essential maintenance, some of Highways reporting forms will be unavailable this weekend. We apologise for any inconvenience this may cause. If you need to report an emergency, please call 0121 303 4149

Recover from flooding

Know Your Flood RiskTM have produced a comprehensive free flood guide.

Download the flood recovery guide

Contact your insurance company

Call your insurance company and follow their advice. If you live in rented property, check that your landlord’s insurance covers flooding.

If you haven’t got insurance, the National Flood Forum can offer help and support. Call them on 01299 403055.

Check if you can return home

If you’ve had to leave your home, check with the emergency services that it’s safe before you return.

Your home or business may also need a safety inspection by the utility companies before you can turn the water, gas and electricity back on.

Cleaning up

Before you start cleaning, take photographs to document damage and record the flood water height. Check with your insurer before discarding items that cannot be cleaned (e.g. mattresses and carpets).

Read the government leaflet on how to clean up your home safely after a flood.

Stay healthy

Flood water may contain sewage, chemicals and animal waste which can cause diseases. When cleaning your home after a flood always wear gloves, a face mask and sturdy footwear.

If you notice a change in the colour, taste or smell of your tap water, stop using it and phone your water company.

Please also take advice from:

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