Recover from flooding
For advice on preparing for and recovering from flooding, see the Know Your Flood RiskTM flood guide.
Contact your insurance company
Phone your insurance company and follow their advice. If you live in rented property, check that your landlord's insurance covers flooding.
If you do not have insurance, the National Flood Forum can offer help and support. Phone them on 01299 403 055.
Check if you can return home
If you had to leave your home, check with the emergency services that it is safe before you return.
Your home or business may also need a safety inspection by the utility companies before you can turn the water, gas and electricity back on.
Cleaning up
Before you start cleaning, take photographs to document damage and record the flood water height.
Check with your insurer before discarding items that cannot be cleaned, such as mattresses and carpets.
Stay healthy
Flood water may contain sewage, chemicals and animal waste which can cause disease. Always wear gloves, a face mask and sturdy footwear when cleaning your home after a flood.
If you notice a change in the colour, taste or smell of your tap water, stop using it and phone your water company.
Also take advice from:
Page last updated: 4 September 2026