Key announcements

Due to scheduled maintenance, our online services for council tax, benefits, and test and trace will be unavailable on Thursday 28 October between 6:30pm and 10pm. We apologise for any inconvenience. Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Continue to follow national guidance.

Accommodation charges

You are responsible for the accommodation charges for your temporary accommodation.  If you are on a low income you may be entitled to housing benefit payments towards this cost but it is your responsibility to claim this.  Failure to pay for your accommodation may result in you losing the temporary accommodation.  If the council has a full housing duty towards you this may end if you lose your temporary accommodation as a result of arrears.  This means that we will no longer have a duty find you permanent accommodation and you will need to find your own accommodation.  If you are at risk of not paying then you must contact us.

Help and Support:

  • Make a benefit claim 
  • Money advice - If you are struggling to meet the costs of your accommodation charges.
  • Contact us - If you are struggling to or are unable to make your payments.
  • Financial advice - Organisations that can offer advice and support on money issues.
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