How to order your child’s Swift card
- Visit the National Express Travel Assist portal
- Once on the portal website you will need to click on the claim tickets tab.
- As you are redeeming a bus pass code for the first time, you will need to register on the website by clicking the box “Claim a new code”.
- Enter your claim code on the webpage and click next. Please ensure that you are entering the code exactly how it has been sent and if you have received more than one code, please make sure you are using the correct code for each child.
- Enter your details in order to make an account on the portal website.
- Once you have returned to the bus pass portal home page, use your new login details to log on the website and continue your order.
- Re-enter the swift card claim code.
- Enter the verification code which was sent to your email address.
- Click next to continue with your swift card order as shown on the screen.
- Fill out the parent/career details and click next.
- Fill out your child’s details and upload a passport style photograph of your child onto the website.
- Confirm your child’s details by clicking next to continue with your order.
- Read through your order details and finalize your order by clicking confirm.
- Check your emails for your order confirmation from National Express.
- If you have another code to claim for an additional child, please repeat this process from step 6.
Once you have ordered your child’s swift card, you will receive an email from National Express to confirm your order. Your swift card will arrive at your address within 7 working days of your order being placed.
Please note if you have not received a confirmation email from National Express you will need to log into your account, as this means you have not successfully submitted your order.
If it has been more than 7 days since you ordered your child's swift card and you haven't received the card, please contact National Express by email.
Please include the name of your child and the bus pass redemption code in the email.
