Key announcements

Due to scheduled maintenance, our 24-hour automated payments line (0121 464 2001) will be unavailable on Sunday 12 July between 8am and midday. We apologise for any inconvenience this may cause. Read the latest advice, information and support about Coronavirus (COVID-19)

Emergency repairs

An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. For example:

  • no heating or hot water (during extreme weather)
  • no electricity
  • no cold, clean drinking water
  • dirty water coming up through plug holes or toilets
  • a damaged door or window has left your home insecure
  • a severe leak or burst pipe
  • a leak that is affecting the electrics
  • an unsafe electrical fitting that is sparking or smoking, or bare wiring

When people exaggerate a problem to get a quicker response it stops us from responding quickly to real emergencies. If we find that you have exaggerated your repair or your circumstances, we may charge you for the cost of the emergency call-out.

Call us

If your home needs an emergency repair, don’t use the online form to report it. Call us on:

  • 0121 216 3330
  • 0121 675 8221 – textphone for people who are deaf or hard of hearing