Complaints and appeals
Appeal the outcome of your FOI request
If you are not satisfied with the information provided or our refusal to provide information, you can request an internal review of your case.
Internal review requests should be submitted within 40 working days from the date we sent you our response.
Send internal review requests via:
- post: Corporate Information Governance Team, PO Box 16366, Birmingham, B2 2YY
- email: infogovernance@birmingham.gov.uk
Complain to the ICO
If you are still not satisfied after the internal review has been completed, you can apply to the Information Commissioner's Office (ICO) for an independent review.
You can make an FOI complaint to the ICO via:
- the online form on their complaints web page
- their web chat service
- phone: 0303 123 1113
- post: The Information Commissioner, Wyncliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Page last updated: March 2026
