Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

What to do if your landlord does not help you

If you feel your landlord is not doing enough about your report of antisocial behaviour you should:

  1. Submit a formal complaint to your landlord. The Housing Ombudsman Service offers advice on how to complain to your landlord.
    - Council tenants can submit complaints using the city council's comments compliments and complaints procedure
    - Other tenants should check their landlord’s website or ask them about their complaints procedure
     
  2. If you’re not satisfied with how your complaint is being dealt with you can:
    - report it to the Housing Ombudsman if your landlord is registered with them
     
  3. Get in touch with our Private Rented Service
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