Key announcements this weekend

Due to essential maintenance, some of our forms and maps are currently unavailable. We apologise for any inconvenience. As a result of the current industrial action we are temporarily introducing fortnightly waste collections. Find out your collection day:

What to do if your landlord does not help you

If you feel your landlord is not doing enough about your report of antisocial behaviour you should:

  1. Submit a formal complaint to your landlord. The Housing Ombudsman Service offers advice on how to complain to your landlord.
    - Council tenants can submit complaints using the city council's comments compliments and complaints procedure
    - Other tenants should check their landlord’s website or ask them about their complaints procedure
     
  2. If you’re not satisfied with how your complaint is being dealt with you can:
    - report it to the Housing Ombudsman if your landlord is registered with them
     
  3. Get in touch with our Private Rented Service
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