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Who can raise a Community Trigger and when?

Do you meet one of the following criteria? 

  • Have you (or the individual you are supporting) reported anti-social behaviour to the council, police and/or a registered social landlord about 3 separate incidents in the last six months; or
  • Have five individuals in the local community reported similar incidents of anti-social behaviour separately to the council, police/registered social landlord in the last six months, and they consider no action has been taken; or
  • Has an individual (or the individual you are supporting) reported one incident or a crime motivated by hate* in the last three months to the council/police or registered social landlord and no action has been taken.

If so, you may have reached the threshold.

 *Hate crime is defined as any criminal offence committed against a person or property that is motivated by hostility towards someone based on their actual or perceived disability, race, religion, gender identity or sexual orientation, which is a factor in determining who is victimised. A victim does not have to be a member of a group and in fact, anyone could be a victim of hate crime.

Activating the Community Trigger

If you are the victim of persistent anti-social behaviour, you can request a formal review to find out if any further action can be taken to resolve your case.  This formal review is known as the Community Trigger.  A review can only be undertaken if your case meets the threshold.  A review can also be requested on behalf of the victim. 

You can request a case review in two ways:

Phone – 0121 464 8344
Email –

How will cases be reviewed?

When a request to use the Community Trigger is received, agencies will decide whether the threshold has been met and communicate this to the victim.

If the threshold is met, a case review will be undertaken by partner agencies who will share information related to the case, review what action has previously been taken and decide whether additional actions are possible.

After the review, we will advise the complainant of the outcome.  If further action is required, an action plan will be put in place. 

To make an appeal

If an individual is not happy with the decision made, they will have 28 days to make an appeal.

To make an appeal, contact us by email at or by telephone on 0121 464 8344. 

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