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Due to essential maintenance, some of our online forms will be unavailable on Thursday 18 October from 6pm to Saturday 20 October 8pm. We apologise for any inconvenience this may cause.

Parks performance

The parks service works hard to provide a good service to Birmingham’s citizens and visitors.

As part of the Place Directorate we have achieved Customer Service Excellence Accreditation since 2011.

We have six main priorities:

  • support healthy activities and wellbeing in parks
  • provide safe, clean and well maintained parks and open spaces
  • improve biodiversity and nature conservation in Birmingham
  • support community engagement and participation in parks
  • provide a customer focused service and raise the profile of parks
  • provide value for money.

These documents give more detail on customer satisfaction and parks service performance:

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