Parks performance

The parks service works hard to provide a good service to Birmingham’s citizens and visitors.

As part of the Place Directorate we have achieved Customer Service Excellence Accreditation since 2011.

We have six main priorities:

• support healthy activities and wellbeing in parks
• provide safe, clean and well maintained parks and open spaces
• improve biodiversity and nature conservation in Birmingham
• support community engagement and participation in parks
• provide a customer focused service and raise the profile of parks
• provide value for money.

These documents give more detail on customer satisfaction and parks service performance:

• Parks Visitor Satisfaction Report 2016
• Parks Performance Report 2016 to 2017
• Equality and Diversity in Parks 2016