Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Paying fines and charges

Overdue items must be returned or renewed before fines can be paid. If you have a query about a charge on your account, please contact your local library.

Payment by phone

You can pay fines and charges on your account by credit or debit card between 11am and 5pm, Monday to Friday, on 0121 242 4242.

Payment in person

You can pay fines and charges on your account by credit or debit card or cash at the customer service desk at your local library, or at the self-service kiosk.

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