Key announcements

Some of our online forms may be unavailable on Tuesday 23 July between 7:30am and 8:30am. We are still working hard to collect all outstanding missed collections as quickly as possible. Read more on reporting missed collections

I am a rough sleeper, what do i do?

If you are a rough sleeper and have access to a phone, you can call our Homeless Service Outreach Team (HOST).  This team is delivered by Midland Heart.  They will ask you for details to help them to find you and discuss your options.  You can call this team on 07483 981912 (between 7am -11pm, Monday – Friday and 8am -3pm on Sunday). 

An out of hours service is available at all other times by contacting Salvation Army on 0121 236 6554. 

You can also discuss your accommodation options at SIFA Fireside, 48-52 Allcock Street, Birmingham, B9 4DY.  SIFA Fireside offers daily drop-in sessions, giving rough sleepers access to food, shelter, showers and other basic needs. SIFA Fireside also provides emergency support for anyone made homeless or about to be made homeless, welfare and benefits support and advice, and social support. 

You can also visit one of the commissioned accommodation providers in Birmingham and access accommodation there directly.  They may direct you to alternative providers if they are full. 

The Homeless Health Exchange is a primary care service for the homeless community in the Birmingham area provided by Birmingham and Solihull Mental Health Foundation Trust.  You can find this centre at: Rear of William Booth Cente, William Booth Lane, Birmingham, B4 6HA. 

Reach Out Recovery is a free and confidential drug and alcohol service for adults and affected others in Birmingham. It offers treatment and recovery services to support anyone experiencing difficulties with drugs and/or alcohol in a range of local community settings across Birmingham .

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