Overview

Careline is a 24 hour emergency contact service run by the Council. The service is available to older people and anyone who feels vulnerable, has a disability or a medical need.

To use Careline you need a working telephone line in your home.

Careline is accredited by the Telecare Services Association.

How does it work?

The Careline “base unit” is attached to your telephone line. You’ll also be given a pendant which can be worn around your neck, on a wrist strap, or attached to your clothing.

When you press the button on the pendant or on the base unit, you’ll be put through to an operator at the Careline Contact Centre. You will be able to speak to the Careline operator, even if you’re not near your phone.

The Careline operator will contact the emergency services, and/or one of your “responders”. Your responders are friends or family who you’ve told us can help you in an emergency. They must be able to get into your home in an emergency if you can’t answer the door.

Don’t worry if you press your Careline alarm accidentally – just tell the operator that you activated the alarm by mistake and that you are okay.