Overview

Careline Technology Enabled Care (TEC) service

Careline is a Technology Enabled Care (TEC) service operated by us, providing support 24 hours a day, 365 days a year.

TEC refers to a wide range of assistive technology solutions, including alarm systems, sensors, and monitoring devices. These tools help people live safely and independently in their own homes, with direct access to the TEC accredited careline service whenever support is needed.

The service can significantly improve quality of life for individuals who wish to remain independent for as long as possible. It also offers reassurance to families and carers, ensuring that users have a reliable way to call for help both at home and while out and about.

How it works

The standard Careline alarm system connects to your broadband router and is supported by dual SIM card backup, providing added resilience and reassurance that your call will reach us when you need it most. You will also receive a pendant, which can be worn around your neck or on a wrist strap for easy access.

Depending on your needs, you may be issued a mobile device with a built-in SIM card. This allows you to call for assistance while you are out and about, using location services to help us respond effectively.

When you press the button on your pendant, base unit or mobile device, your call will be directed to a Careline operator at our Birmingham based control centre, even if you are not near the main alarm unit.

The Careline operator can contact emergency services if required, and/or your nominated responders. Responders are trusted friends or family members you have identified to assist you in an emergency. Ideally, they must be able to access your home if you are unable to answer the door.

If you accidentally activate your Careline alarm or device, there is no need to worry, simply inform the operator that it was a mistake and that you are safe.

Who Careline Technology Enabled Care service is for

Careline is for anyone who needs a little extra support or assistance to remain independent in their home or when going out and about.

There is no age barrier to the service. Anyone who feels isolated, lives alone or feels insecure could benefit from the service.

TEC has primarily been used by older people. However, the range of Telecare equipment has developed hugely over the years and now offers benefits to people of all ages.

Page last updated: 10 June 2026