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Street Lighting and Street Name Plates

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Overview

If you have discovered a broken street light or street name plate sign please click on the form link button above so we can arrange to repair the fault.

Street lighting includes all forms of lighting which are maintained by the City Council and are intended to illuminate roads and/or pavements. The most common types are the standard lamps found mostly on pavements, but faults with all other forms of street lighting (Subway lighting) may be reported. Street lights usually have an asset ID number on the column which may be on a sticker, or painted on. If you can provide this number, it will enable us to locate the faulty item more accurately.

You can report any of the following defects:

  • street light not working or timing out
  • street light not bright or too bright.
  • exposed cables
  • street light or illuminated sign that has been knocked down/leaning or has something hanging loose.
  • a door loose or missing.

Requests for new street lighting can be requested by using our on line form, these requests are dependent on local funding.

The City Council began a 25-year partnership with Amey on 7 June 2010 to carry out highway maintenance and management services in Birmingham. A key part of this partnership is the progressive removal of maintenance backlogs and to restore the network in line with national standards.

The aim is that an ‘asset management’ approach will be introduced for the city’s highway infrastructure. This will ensure that there is timely maintenance and replacement of assets to ensure that they are replaced at the right time.

The key investment in the highway network will take place within the first 5 years of the contract, the aim is that investment is focused on ‘tackling the worst, first’.

  • Replacing around 41,000 street lighting columns – about half of those in the city – including upgrading the equipment in the columns so that the Council can monitor and manage energy used more effectively.

After the initial investment in the first five years a more limited level of investment will continue. This will be focused on maintaining the higher standards reached by 2015 and will still mean that assets are replaced as they become due for replacement. It will also mean that at least a further 24,000 street lighting columns are replaced by 2032.

Street lighting on residential streets is being replaced with state-of-the-art Light Emitting Diode (LED) technology cutting carbon emissions, reducing costs and improving safety.

The new street lights are more economical, reducing carbon emissions by up to 60%. They also direct light downwards minimising light pollution into housing; light levels can be further controlled and adjusted remotely according to local conditions.

This provision of new street lighting to meet the required lighting levels on the street can be met using fewer lighting columns, providing the best lighting levels in the most efficient way. This could mean that the location of replacement columns may change from their original position. New columns will usually be placed at the back of the pavement to minimise the risk of motorists hitting the column and causing injury to themselves and pedestrians. In this location, the lighting will deliver the most effective and efficient illumination of both the pavement and road. The height of columns is based on the type of road.

Importantly, this technology is beneficial in the ability for colours to be seen and facial features to be distinguished. As a result, many people feel safer where there is new lighting.

Street name plates are the wall or column-mounted metal signs giving the name of the street (and often the post code), but do not include requests for new signs, for example 'No Ball Games' signs as these are now replaced by signs on lamp posts and can be requested by completing our on line form.

You can report any of the following defects:

  • The sign needs cleaning
  • The sign has been knocked over/ leaning
  • The face of the sign is missing

Information required when reporting a problem

Key information required is:

Location - Please provide as much detail as possible to identify the location of the problem. Reports of a general nature regarding the network condition will be investigated, however for specific reports about a potential hazard please try to pinpoint the location as close as possible on the map contained within the reporting form.

Please also include:

  • road names;
  • name of the junction or road, and other easily identifiable landmarks; school, shops, Public Building or Hospital or at a pedestrian crossing;
  • identifying features on the road such as a property address or street furniture number that the problem appears near to; and

Description of the problem - Please provide as much detail as possible and include:

  • details of the defect
  • Asset number – each street light should have a unique reference number on the column or cabinet box next to the signals, if you can provide this number it will help us identify the location and respond more efficiently.
  • If any damage has been caused by a vehicle, please provide any information of who caused the damage details e.g. Vehicle Make and model (Ford Focus etc.), Colour, Registration number etc.

Your contact details - In case we need to contact you for more details, we ask that you provide us with your contact details.

Please ensure you do not put yourself or anyone else in danger when obtaining details about the fault.

How you can help us
  • Notifying us of problems/defects - use our online reporting system
  • Keeping trees and hedges trimmed to avoid overhanging the Highway.
  • Reporting any damage, vandalism or theft.
  • Not damaging footways or verges by parking on them.
  • Not obstructing footways or using flyposting with commercial displays.

Our Promise

Millions of people use the city’s highways and road networks every day, whether they are motorists or pedestrians. Our Highways Service is committed to providing a consistently high level of service and routinely undertakes inspections to make sure the roads, footways, bridges and street lights across the city are safe for all.

Sometimes, problems occur and we will do our utmost to fix them.

If you report a faulty or broken street light, we will:

  • Repair it within one month.

Well maintained highways

The highway network is a most highly valued physical asset, both in financial and community terms, for which public authorities are responsible. Effective stewardship and asset management is crucially important, both to users and the community. Authorities are recommended to adopt the principles of the Code of Practice for Highway Maintenance Management, to adapt them as necessary based on consideration of local circumstances, and apply them consistently.

Highway Inspections

We undertake all our highway works and inspections in accordance to national standards and this sets strict safety criteria to ensure that all public footways and carriageways are safe for public use.

This criteria is based on a safety matrix, whereby any urgent defects are rectified within one hour of us being notified and all other defects are repaired using varying timescales this, dependent upon the severity of the defect, Repairs are carried out in accordance with our service standards. Emergency defects (e.g. where the pothole is of a size and location to put both the probability and impact of an accident as very high) should be attended within one hour. At that initial visit, the site will be made safe either with barriers or a temporary repair. Other potholes are added to the list of works and an Enquiry Inspector will visit site and use the risk matrix to determine the category of the defect.


Essential Information
  • There is no additional information
Frequently Asked Questions
    • Each street light, traffic light, or traffic sign should have a number on its column. This may be painted on, or on a sticker, and will be on the side of the lamp column facing the road. If you can tell us this number it will help us to resolve your request more quickly.

    • How quickly this report is dealt with depends on how urgent the problem is.

      We will inspect anything you report within a maximum of 5 working days.

      Dangerous faults or situations will be made safe within 24 hours of the report.

      All other defects will be scheduled for attention or repair within planned programmes, for Street lighting faults usually within 12 business days (95% of the time) and for Street Names Plates with 28 business days from the report.

    • If you haven't been able to find the information that you need then the link below will take you to a form that you can use to ask us further questions.

      Service Specific Enquiry