Ordering a memorial
Before you order
We recommend visiting the crematorium or cemetery where the memorial you want is located. The positioning of each memorial is at our decided by us and we allocate the next available position.
If we inscribe a memorial for you, you must check that all spellings are correct when you providethe wording. We cannot correct mistakes without further charges.
The layout and positioning of letters is decided by our supplier.
Personal names, pet names or terms of affection can be included on inscriptions or memorials if they are approved by Bereavement Services officers.
Allow up to 12 weeks for us to install any memorial. It may take longer during busier periods. You will be notified of renewal options when the lease has expired.
Plaques or memorials may be collected after the lease has expired, although this cannot always be guaranteed as some memorials may break during removal. We cannot be held responsible for damage to plaques or memorials that are out of their lease period.
Cemetery memorials
Marking a grave
You must be the owner of the Exclusive Right of Burial to add a memorial or grave marker to a grave. This is legal document allows the grave owner to erect a memorial or make changes to the grave or memorial.
When a grave marker can be added
You can arrange for a memorial to honour a loved one in all of our cemeteries. Memorials that are available include plaques, benches and headstones.
Before a headstone can be added, the ground must settle. This can take up to 18 months.
You can add a memorial immediately to a lawn header grave or a plot containing cremated remains.
You will need to contact a stonemason to order a headstone.
Looking after memorials
It is the grave owner's responsibility to maintain a memorial or grave marker. All memorials on graves are placed at your own risk and we recommend taking out out all-risks insurance to protect your memorial.
Wildlife may sometimes dislodge memorials or damage the surrounding area.
You can see which memorials are available at each cemetery and crematoria.
You can also order a memorial online.
Page last updated: 1 April 2026
