Birmingham City Council section 114 notice updates

To find out more about the section 114 notice, visit our section 114 page

Bereavement Services Customer Charter

We will display or make available:

Our aim is to be the bereavement service of choice.

To achieve this, we will:

  • provide a sensitive and caring service to the bereaved
  • always treat the deceased with dignity and respect
  • compare our services with similar services each year
  • organise dignified and respectful burial and cremation services
  • ensure our cemeteries remain clean and tidy
  • maintain cemeteries and crematoria so that they provide a safe and calming environment
  • establish ‘Friends of Groups’ for cemeteries or crematoria where there is public interest
  • provide burial methods choices for our communities, where feasible
  • provide access to support groups for the bereaved
  • provide regular clear and easy to understand information updates for the service’s users, in different languages as required
  • value our customers’ opinions and comments, using them to improve our services
  • consult and involve stakeholders where appropriate
  • reduce our carbon footprint in operating our services
  • devise a customer satisfaction index to measure how we are doing.

Bereavement is a difficult time for all; we aim to reduce anxieties at this time of sadness.

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