Bereavement Services Customer Charter
We will display or make available:
Our aim is to be the bereavement service of choice.
To achieve this, we will:
- provide a sensitive and caring service to the bereaved
- always treat the deceased with dignity and respect
- compare our services with similar services each year
- organise dignified and respectful burial and cremation services
- ensure our cemeteries remain clean and tidy
- maintain cemeteries and crematoria so that they provide a safe and calming environment
- establish ‘Friends of Groups’ for cemeteries or crematoria where there is public interest
- provide burial methods choices for our communities, where feasible
- provide access to support groups for the bereaved
- provide regular clear and easy to understand information updates for the service’s users, in different languages as required
- value our customers’ opinions and comments, using them to improve our services
- consult and involve stakeholders where appropriate
- reduce our carbon footprint in operating our services
- devise a customer satisfaction index to measure how we are doing.
Bereavement is a difficult time for all; we aim to reduce anxieties at this time of sadness.
