Co-production

All services should be co-produced with users and carers as they are directly impacted by services and have first-hand experience of what works well and what doesn’t. While this is important for all services, it is essential that commissioning demonstrates excellence in this area. Far too often, people feel they are being paid lip service when consulted on service developments. Approaches based on ongoing engagement need to be at the heart of commissioning and service delivery.

To deliver this element of the strategy, we will build on our established engagement mechanisms to shape and improve current and future services. This includes citizen forums, co production exercises and feedback obtained through complaints and quality audits. We will design and develop a comprehensive strategic engagement strategy which includes all channels of internal and external engagement and establish mechanisms to measure and review formal and informal engagement feedback.

Page last updated: 3 July 2024