Information, advice and guidance

People should be able to access clear, high‑quality information, advice and guidance easily.

Where possible, they, their carers or families should be able to self‑serve. This helps people stay in control and make choices about their care. It also helps the council use its resources more effectively.

When people contact ASC, they should get a positive response and support to help resolve their issues.

We focus on what people can do for themselves, and what support is available from other organisations and in the community. Our aim is to provide the right care and support while helping people stay independent.

To deliver this part of the strategy, Adult Social Care (ASC) will promote its services and how to contact them. We will work with residents and partners to improve our online information, advice and guidance.

People can contact us through our website or our contact centre. Our trained customer service advisors handle requests quickly and are helpful, respectful and understanding.

A jointly commissioned Carers Hub was set up in April 2023. It helps unpaid carers access information, advice and support. This includes wellbeing services and statutory Carer Assessments.

We work with carers and partners to make services easier to access and to improve outcomes for carers.

Page last updated: 26 June 2026