How we will do it

We will:

• aim to complete certain staff requests automatically, for example, password starting with the highest impact requests
• introduce new service desk software and processes to respond more quickly to staff requests, providing progress updates through to resolution with better self service support
• carry out user research with staff so that we can continuously improve our processes and services
• tailor support and training on new and updated software based on user needs
• introduce and provide training in tools that enable staff to collaborate easily wherever and whenever they choose to work
• empower different teams to support and develop their own applications by putting the right digital tools at their disposal