Help when your asylum claim is accepted or withdrawn
Move-on support
Welcome to Birmingham – Support for newly granted refugees
If you have recently been granted refugee status, the Refugee and Migrant Centre (RMC) Sanctuary Hub can help you settle and become confident in your new life.
The hub offers free, expert support for people living in Birmingham.
What support you can get
- Local orientation – Access to a ‘Welcome to Birmingham’ pack and guidance on settling in.
- Housing – Guidance to help you find safe and long‑term accommodation.
- Employment – Support to access training, courses and career pathways.
- Education – Information on school places, adult learning and English language (ESOL) classes.
- Financial independence (Universal Credit) – Help applying for benefits and understanding what you can receive.
- Health and wellbeing – Support registering with the NHS and finding wellbeing services.
Contact details (accessible formats)
Phone
Phone: 0800 0663 444
- Open Monday, Tuesday, Thursday and Friday, 9:00am to 5:00pm.
- Calls to 0800 numbers are free from most landlines and mobiles.
In-person support
Drop‑in available on the same days in the morning at the Birmingham Centre.
A staff member will speak to you and guide you.
Online enquiry form
You can fill in the online enquiry form to get help for yourself, a client, or a friend
You will receive a reply by the next working day, except Wednesdays.
To find out more, visit the Birmingham Sanctuary Hub website.
Help if your asylum claim is withdrawn
If your asylum claim has been withdrawn by the Home Office, and you will lose your support and Serco-managed accommodation, you can get help from Refugee Action’s Care Project.
- Email: CARE@refugee-action.org.uk
Page last updated: 30 January 2026
