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If you have special health requirements

The utility companies work closely with local authorities to make sure that vulnerable people get the support they need during any disruption to normal services. You should let your utilities suppliers know if you:

  • have a disability or are chronically sick
  • depend on a continuous supply of power for medical equipment or mobility equipment such as stair lifts and hoists
  • are visually impaired or have hearing difficulties
  • are of state pensionable age
  • have other specific requirements

Most utility companies have a scheme for citizens with special health requirements:

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