Waste dispute resolution

Return to weekly household waste collections. Find out more – including your collection day

No gas or electricity

If the problem appears to affect only you and/or your immediate neighbours, you should contact your service provider.

The main suppliers are:

Electricity failure and safety

Call 105 to report a power cut.

If the power goes off you can report this and get more information by calling 105 or visiting the Power Cut website to get more information including how to be prepared for power cuts, and what to do if you have one.

During a power cut, keep freezers and refrigerators closed to reduce spoilage - fridges will keep food cold for approx. 4 hours, and a full freezer will keep food frozen for approx. 48 hours.

Gas failure and safety

Call 0800 111 999 for gas emergencies, including if you smell gas.

Unlike some explosions, the time lapse between awareness of a gas leak and it leading to an explosion can allow for evacuation – which may minimise or eliminate causalities.

If you suspect there has been a gas leak:

  • Do not smoke or light matches
  • Shut off the gas supply at source
  • Open doors and windows
  • Evacuate the building and immediate areas
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