Key announcements

Our online forms and systems for Waste and Public Health may be unavailable on Sunday 11 June between 8:00am and 5:00pm for system maintenance. You can find help with accessing grants, useful advice and money that you may be entitled to by visiting our cost of living support page

Invoice, payment and fees

Care Fees, invoice and payments schedules

View the care fees 2023 to 2024

View the care fees 2022 to 2023

View the care home payments schedule 2022 to 2023

View the care home payments schedule 2023 to 2024

View the home support and supported living invoice schedule 2022 to 2023

View the home support and supported living invoice schedule 2023 to 2024

Care homes with and without nursing

Payment of care home placements with and without nursing will be made via scheduled payments. Providers are not required to submit an invoice for payment.

Where there is a variation in the care provided, the Provider will need to notify Birmingham City Council through the submission of a ”Notice of Events or Change of Circumstances” Form. Where a permanent change to the care provided is required, this will only be agreed following a Review and the issue of new Individual Agreements and Support Plans.

Further information about Finance, Invoicing and Payments can be found in Schedule 9 of the Flexible Contracting Arrangements for the Provision of Care Homes with and Without Nursing Services and Care and Support (Supported Living).

Notice of Events or Change of Circumstance Form

Completed Notice of Events or Change of Circumstances Forms must be sent to: serviceagreementreturnscitywide@birmingham.gov.uk

Home support and supported living

Invoices must be sent to: home.support.payments.team@birmingham.gov.uk

To enable all payments to be processed as quickly as possible, please ensure all invoices include the following key information. Failure to do so will result in invoices being returned to you asking for missing information, which may delay payment.

  • Invoices should be on letter headed paper which includes the address, telephone number and email address of the provider location
  • Invoice date
  • Invoice number (your unique reference for the invoice)
  • Contract reference number (this will start with “FSL” for supported living providers in most instances and “FHS” for home support providers)
  • Service user reference number (this begins with a “6” or “0”)
  • Full name of the service user
  • Full address of the service user
  • Dates of the service provided (from and to) – in line with the payment schedules
  • Details of the service provided – hours/days etc (this is service provided not scheduled, for example, a missed call must not be charged for)
  • Grand total of the invoice

Where there is a variation in the care provided, the Provider will need to notify Birmingham City Council through the submission of a Variation form.

Where a permanent change to the care provided is required, this will only be agreed following a Review and the issue of new Individual Agreements and Support Plans.

Variation form

Completed Variation Forms must be sent to: serviceagreementreturnscitywide@birmingham.gov.uk

Page last updated: 20 January 2023

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