Heating advice
Your responsibilities
To maintain your central heating system, make sure that you:
- set heating controls correctly
- replace hot water cylinder jackets when needed
- ventilate your home (allow air flow through)
- drain (‘bleed’) air from radiators when needed – for example when heated water does not reach every radiator after you have turned the heating on
If you have no heating or hot water
You may be able to fix the problem without having to wait for an engineer.
Check that the :
- pipes haven’t burst or frozen
- radiator valves are turned up
- timer is switched on
- boiler is displaying a slow blue flashing light and the codes F77 or LF
- prepayment (token) meter hasn’t run out of credit
Once you have carried out these checks, call our Repairs Line for council tenants.
If you cannot afford to top up your payment card
Contact your fuel supplier as soon as possible.
The main suppliers are:
If you are in financial hardship, you may be able to make a claim for benefits to help support your family.
Find out more about council advice and support.
Page last updated: 15 March 2024
