What happens next
You will receive a call back from a housing adviser. They will discuss your situation and support you in the appropriate way. Our telephone service includes interpreters and relay.
If you are not homeless on the day, it may take a few days to receive a call back from a housing adviser.
During your phone call, you might be asked to email your caseworker a copy or photo of:
- a passport or proof of identification for each person in your household
- immigration papers if you are not a British citizen
- full birth certificates for any children in your household
- proof of any state benefits you receive, such as Jobseeker's Allowance, Universal Credit or Child Benefit
- proof of any income or earnings your household may have and details of your spending (this is to assess the affordability of any housing offered to you)
- bank statements for all accounts covering at least the last 3 months
- any court documents such as a possession order, bailiff's warrant and so on
- eviction notices, section 8, a letter asking you to leave and so on
- the tenancy agreement
- proof you have been living at the address you are homeless from
Be aware that assessing your housing needs can take a very long time.
You may spend a long time waiting to speak to someone and speak to more than one officer throughout the process.
If you are offered housing, it may also take a long time to find this. We will call you back with any updates.
Depending on your circumstances, we may not be able to offer you housing directly.
You should consider all your other housing options in case some do not work out.
Page last updated: 20 May 2026
