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We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

Contact and feedback

Any feedback you provide will be used in our reviews to make improvements to the publication scheme.

For any assistance or to make comments or complaints, please contact the Corporate Information Management Team (FOI):

By phone: 0121 303 4876

By email:

By post:

Corporate Information Management Team,
PO Box 16366
B2 2YY


Further information about the publication scheme and the Freedom of Information Act can be obtained from the Information Commissioner’s Office (ICO):

By phone: 01625 545745

By post:

ICO (Information Commissioner’s Office)
Wycliffe House
Water Lane


Disability and diversity needs

If you need any information listed in the publication scheme in large print, audiotape, in another language or format, or if you need assistance when viewing information by appointment, please contact the Corporate Information Governance Team on 0121 303 4876.

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