Tenant satisfaction measure surveys - previous results

2023 results

In 2023 we conducted our first Tenant Satisfaction Measure (TSM) surveys online, in-person and over the phone.

We have published our results:

In 2025 we carried out our second Tenant Satisfaction Measures (TSM) survey.

This survey was carried out on the council’s behalf by Acuity Research and Practice Ltd, using telephone surveys to speak to 2400 tenants.

We have published the survey results:

We would like to thank all tenants who took part in the surveys.

Page last updated: 24 June 2026

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