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What happens after the referral has been submitted?

The Housing Options Service will contact the person(s) being referred to find out what information, advice and support can be provided and where required a formal homelessness application will be taken.

If the referral is accepted, arrangements will be made with the person being referred to carry out a housing assessment and develop a personal housing plan. The aim is to help them secure suitable accommodation for at least six months.

If it has not been possible to prevent or relieve a person’s homelessness the team will determine whether person qualifies (has a priority need and are homeless through no fault of their own) for long term housing, where one suitable offer of housing is made.

The referring officer will be able to see via the referral portal whether the housing authority has responded to the referral. The referring officer can also download the submitted referral and provide a copy to the person being referred.     

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