Register for a BRUM account

A BRUM account will help you:

• access personalised information
• request council services
• change and complete saved forms – you cannot do this without a BRUM account
• track your requests – when you use your BRUM account, you can see:
  • their reference numbers
  • the date and time you submitted them
  • their status
  • when they were last last updated
• find local services and facilities, such as:
  • libraries
  • parks
  • schools
  • warm welcome spaces

You need a BRUM account to access some council services.

Services that need a BRUM account

You need a BRUM account to access:

• Benefits Online
• Business Rates Online
• Council Tax Online
• Housing Rents Online
• some waste and recycling services

For some services you will also need to:

• verify who you are
• allow your BRUM account details to be shared with other council systems

How to register for a BRUM account

1. Follow the link to the registration page: register for a BRUM account.
2. Enter your email address – you cannot register with an email address that is already being used for another BRUM account.
3. You will receive an email with a link to the registration form.
4. Fill in the form with your:
   • first name
   • last name
   • address
   • email address that you want to use for your BRUM account
5. Create a password. Your password must contain at least one:
   • capital letter
   • lower case character
   • number
   • symbol

If your password is not in the correct format, it will not be accepted.

You can find the link to sign in to you BRUM account in the top, right-hand corner of every page on our website.

Page last updated: 17 August 2026