Key announcements this weekend

Some of our forms will be unavailable between 8:00am and 2:00pm on Saturday 23 March. We apologise for any inconvenience. Waste dispute resolution. Find out more – including your collection day

BRUM account terms and conditions

By signing up for a BRUM account, you agree that:

  • To keep your username and password secure.
  • To tell us if any of the information we hold about you or the address at which you pay Council Tax is incorrect or incomplete.
  • Any deliberate attempt to gain access to information you are not authorised to see may incur criminal penalties.
  • We may send you updates or contact you about your requests and services.
  • We may share your BRUM account details with other Birmingham City Council systems to complete a service request for example to verify who you are when using our Council Tax service
  • We may need you to authenticate at a higher level of security to show certain information eg Council Tax, Housing Rents and Business Rates statements
  • Accounts that contravene these terms and conditions may be closed without notice.
  • We use your personal data within the rules set out in the Data Protection Act 1998 and Birmingham City Council’s privacy statement.
  • We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies our websites set.
  • If you close your BRUM account, we will delete your BRUM account details, this will not delete your records from our core service systems, so your data will still be held by the council.
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