Change your BRUM account details
If you need to change the details registered to your BRUM account for example, your home address, you do not need to delete your account and create a new one. You can change your details yourself.
What details you can change
When you sign in to your BRUM account, you can change your:
- title
- first name and last name
- email address – you cannot change your email address to one that is already being used for another BRUM account
- home address
- primary and secondary phone numbers
- password
How to change your details
- Sign in to your BRUM account.
- Follow the 'change your details' link – you can find the link under your name at the top of the welcome page.
- Enter your new details.
- Click 'save'.
If you change your address or contact details on your BRUM account, it will not automatically update your other accounts, such as Council Tax or benefits. You will need to update these separately:
For Council Tax: Tell us you have changed your address
For benefits: Report a change in circumstances
Delete your BRUM account
If you want to delete your BRUM account because you do not need it, you can submit a deletion request using our online form:
Request your BRUM account is deleted
If your BRUM account is deleted, it cannot be restored.
Page last updated: 27 August 2026