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How to register or delete a BRUM account | My BRUM account | Birmingham City Council

How to register or delete a BRUM account

To create a BRUM account:

  1. Click on the register link at the top of any webpage
  2. Provide your email address
  3. You will receive an email containing a link to the registration form
  4. The registration form will ask you to:
    • submit your first name, surname, postal address and email address
    • set up a password

Once signed into your BRUM account, you will have access to personalised information and services that you can request and track in your account.

Delete your BRUM account

You can ask for your BRUM account to be deleted by completing our online account issues form.


Page last updated: 3 October 2025

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