Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Report a missed collection (rubbish, recycling, garden waste)

From this page you may report a missed collection
Before you report a missed collection, please check your scheduled collection days here. Please also note, our waste crews collect until 3.30pm each day so please do not report a missed collection before that time.

Please note:

  • You must put your wheelie bins/sacks/boxes out no earlier than 3:30pm on the day before collection and no later than 6:00am on the day of collection,
  • Waste put out after 6:00am on collection day may not be collected -
    • If you put your wheelie bins/sacks/boxes out late then please bring them back onto your property and put them out in time for your next scheduled collection.

We will not collect rubbish or recycling that has been put into the wrong container - for example, we will not empty your recycling bin if it contains garden waste. Instead your bin will be tagged to tell you what the problem is and what you need to do about it. This is not a missed collection.

Report a missed collection

New Occupiers

If you are a new occupier and there is no garden waste wheelie bin at your property and you want to purchase this service, find more information. The annual fee is £35.00.

If you purchase the service online you will receive a £2.00 discount on the price quoted above.

If you are a new occupier and wheelie bins / boxes are missing, you need to report this to us.

Report spilled rubbish

We do our best to keep the road clean when collecting the rubbish, but sometimes we leave a mess without realising. If you are concerned about a spillage in your street following collection, please report this to us and we will clear it up as soon as possible.

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