Refuse and Recycling Missed Collections
Use the blue button above to report a missed collection
If you have already reported a missed collection, please do not report it again. If the collection has still not been picked up by the end of the next working day, please log into your account and click on my requests which will display all the requests that you have reported. Select the missed collection from the list displayed and then select the option to Escalate.
Important Notice: If you access our services using the web, please check that you have up-dated your personal details. If you have changed address you must make sure that you up-date your “one account”, log out so that the change is accepted and log back in before you request any services.
Before reporting a missed collection please ensure that you read the information on this page and check your collection schedule to ensure you have put your wheelie bins/boxes/sacks out for collection on the right day.
Refuse and Recycling Collection Schedules can be checked here.
You can only report a green recycling missed collection if you have purchased the service.
Please do not report a household rubbish missed collection if your next scheduled collection is within 2 working days. Put your waste out for collection on the next scheduled collection but we will not collect side waste that is presented alongside wheelie bins or sacks.
Please do not report a recycling missed collection if your next scheduled collections are within 5 working days. Put your recycling out for collection on the next scheduled collection but we will not collect side waste that is presented alongside your wheelie bins/boxes except neatly bundled cardboard.
Green recycling is collected on the same day as your household rubbish but in the alternative week to your mixed materials recycling.
If your wheelie bins have been tagged/the box carded/a sticker applied to a sack, this is not a missed collection and your need to refer to the information on the tag/card/sticker and either:
- Remove the unsuitable material or side waste
- Ensure the wheelie bin is not too tightly packed and that the lid can close
Once you have taken the above steps you can put your wheelie bins/boxes/sacks out for your next scheduled collection or take your housing rubbish/recycling to your local Household Recycling Centre.
Please Note: You may want to avoid the peak periods at Household Recycling Centres. These are:
- Friday to Monday 9am
Generally the best times to visit the Household Recycling Centres are:
- Tuesday to Thursday before 10am and after 3pm
If you report your missed collection we will collect your recycling/household rubbish by the end of the next working day. Your wheelie bins/boxes/sacks should be left at your normal collection point until emptied.
If your scheduled collection of recycling/household rubbish has been missed through circumstances outside of our control, such as inclement weather, industrial action or civil emergency, we will make arrangements to collect the wheelie bins/boxes/sacks as soon as reasonably practical.
If your wheelie bins/boxes/ sacks have not been emptied due to your household rubbish being presented late or in the incorrect manner, you will have to wait until your next scheduled collection before it is removed. In these circumstances you must return your wheelie bins /boxes/ sacks back to your property. Alternatively, you can take your recycling/household rubbish to the nearest Household Recycling Centre.