Community network support team
The community network support team supports citizens aged 18 and above from all backgrounds who may be facing a variety of challenging life situations.
The service offers positive connections between citizens, communities, and statutory services. It aims to strengthen resilience in individuals and communities.
The community network support officers (CNSOs) hold drop-in surgeries across the city where you can meet them face-to-face.
We want to support you in a person-centred way by helping identify your needs, wishes, aspirations, and strengths.
Engaging in communities
By working with you and creating strong support networks throughout Birmingham's communities, we can:
- build more welcoming, inclusive and supportive communities
- build a network of practical, sustainable, local and non-service community-based solutions
- provide community alternatives to prevent or reduce demand for, or dependency on, statutory services
- collaborate with you to identify gaps in services
- work closely with the neighbourhood network schemes to meet the needs of local communities
How to make a referral
Self-referral
You can self-refer by attending a CNSO hub near you.
Referrals from organisations
Professionals involved with citizens can email referral forms to the community network support team.
If you are a professional but do not have the referral criteria, email CommunityNetworkSupportTeam@birmingham.gov.uk.
CNSOs cannot help citizens with complex or specialist support needs.
Other resources
Birmingham Connect to Support hosts the community directory. The directory has a wide range of support offers in your area.
Page last updated: 16 June 2026
